We’ve made a number of presentations available for you to view and download from the Department of Social Services website. These were presented to our stakeholders at various conferences and events over the past few months. They cover a range of topics such as our reforms progress, advocacy and compliance.
Presentation to the Aged and Community Care Victoria (ACCV) conference on 9 June 2011
This presentation provided ACCV conference attendees with an update on the department’s progress implementing reforms to the Aged Care Complaints Scheme. Assistant Secretary for the Scheme, Lucelle Veneros outlined the status of the proposed new complaints management framework, and provided an update on other significant pieces of work including the Strategic Plan, ‘Our Service Commitment’ service charter, performance measures, and consultation and communication activities.
Presentation to the National Aged Care Advocacy Program (NACAP) conference on 27 June 2011
Assistant Secretary Lucelle Veneros provided conference attendees with an overview of the Australian Government’s aged care quality and compliance framework; the role of the Aged Care Complaints Scheme and the reforms to strengthen complaints handling; the role of aged care advocacy and NACAP providers; and the ways in which the Scheme is engaging and consulting with consumer groups and other stakeholders.
Presentation to the World Elder Abuse Awareness Day conference on 15 June 2011
State Manager for South Australia Christine Steele provided conference attendees with an overview of the Australian Government’s aged care quality and compliance framework; compulsory reporting requirements for alleged assaults; the role of the Aged Care Complaints Scheme and the reforms to strengthen complaints handling; and the important role of aged care advocacy.
Presentation to the Australasian College of Health Service Managers (ACHSM) workshop on 7 July 2011
Assistant Secretary Lucelle Veneros provided ACHSM workshop attendees with an overview of the role of the Aged Care Complaints Scheme; the reforms being implemented to strengthen the Scheme and approach to implementation; the proposed complaints management framework; and the Scheme’s quality management framework.
We’ll be uploading more presentations to the Department of Social Services website as we attend future conferences. Be sure to subscribe to Aged Care Complaints Scheme News to find out when new presentations are made available.