The Scheme will be closed from 5pm EST on Thursday 5 April 2012 to 9am EST on Tuesday 10 April 2012.
If your concern requires urgent attention, please call the Scheme’s free call number, 1800 550 552, and follow the instructions provided.
We will monitor calls regularly during the shut down period and respond to critical complaints. The Scheme may also come back on-line in the event of a significant emergency.
You may still lodge an online complaint. However, it will not be received until 9am EST on Tuesday 10 April 2012 when the Scheme recommences services.