This video aims to inform care recipients and their families, friends and representatives about the importance of raising any concerns they may have about aged care services. It encourages people to try to resolve any concerns with their service provider first, where possible, and discusses other options for resolving concerns.
Aged care service providers will receive a copy of this video on DVD in the mail. Service providers are encouraged to arrange a screening of this DVD for care recipients and their representatives. This may be an opportunity to remind people of a service’s complaints process and answer any questions about this.
If you have any questions or feedback about this video, please post below.