This video aims to inform care recipients and their families, friends and representatives about the importance of raising any concerns they may have about aged care services. It encourages people to try to resolve any concerns with their service provider first, where possible, and discusses other options for resolving concerns.
The video transcript for is also available for online reading, download or print.
Aged care service providers have been sent a DVD copy of this video in the mail. Service providers are encouraged to arrange a screening of this DVD for care recipients and their representatives. This may be an opportunity to remind people of a service’s complaints process and answer any questions about this.
This video is also available in 17 other languages
We’ve translated this video into these languages identified as most relevant for older Australians, other than English: Arabic, Traditional Chinese, Croatian, Dutch, German, Greek, Hungarian, Italian, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, Tagalog, Turkish and Vietnamese.
Go here to watch the video with subtitles in your language.