We’ve recently distributed stakeholder kits about the new Aged Care Complaints Scheme (the Scheme) to approved providers, peak bodies, and residential and community care service providers.
The kit contains each of our new resources that are now available to order.
The new resources were produced to help assist you to implement the new Scheme. Continue reading »
Welcome to part three of our three part guide to compulsory reporting. In this part, we explain approved provider obligations for reporting unexplained absences of care recipients.
Please read part one for information about compulsory reporting of assaults and part two for information about discretion not to report assaults. Continue reading »
Welcome to part two of our three part guide to compulsory reporting. In this part, we explain the circumstances where approved providers may exercise their discretion not to report assaults.
Please read part one for information about compulsory reporting of assaults and part three for information about compulsory reporting of missing residents. Continue reading »
Welcome to our three part guide to compulsory reporting.
In part one, we explain the approved provider obligations for reporting alleged assaults. Please read part two for information about the discretion not to report assaults in certain circumstances and part three for information about compulsory reporting of missing residents.
Compulsory reporting is an important responsibility all approved providers of residential aged care must be aware of. We hope this three part guide sheds some light on the subject and helps approved providers to fulfill their obligations. Continue reading »
We’re pleased to announce that a new complaint resolution toolkit is now available.
The toolkit was developed as a result of discussions with the aged care industry which requested resources to be located centrally.
We are pleased to let our readers know about Veterans’ Health Week, run by the Department of Veterans’ Affairs.
What does Veterans’ Health Week involve?
Veterans’ Health Week, from Monday 24 to Sunday 30 October 2011, is a fun opportunity for veterans, war widows, widowers, family members and the broader community to celebrate the strengths of the veteran community. This year’s focus is on mental wellness— encouraging members of the veteran community to think about their health and wellbeing, and discover tips for making positive lifestyle changes, to live a healthier, happier, and stronger life.
The Complaints Principles 2011 (the Principles) for the Aged Care Complaints Scheme (the Scheme) have been signed into legislation and take effect from 1 September 2011 to replace the Investigation Principles 2007.
The new Principles enable a significant shift from the ‘breach / no breach’ approach, to a more collaborative, flexible, proportionate and resolution-focused approach. Continue reading »
An aged care advocate can help you by listening to your concerns, providing information and speaking up for you, if you want them to. They will always seek your permission before taking action. Advocacy services are free, confidential and independent.
An aged care advocate can:
The 20th annual Tri-State Conference, held in Albury from 27 February to 1 March 2011, outlined reforms to the Aged Care Complaints Scheme and our commitment to the development and implementation of these reforms. The conference brought together aged care professionals from NSW, Victoria and South Australia to address The new approach to aged care complaints: a Department and industry dialogue. Continue reading »