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Understanding the roles of the Scheme, the Accreditation Agency and the Commissioner

 For providers  No Responses »
Sep 102012
 

Aged care quality and complaints for Australian Government funded aged care is handled by three independent organisations. The Aged Care Complaints Scheme (the Scheme), the Aged Care Standards and Accreditation Agency Ltd (the Accreditation Agency), and the Aged Care Commissioner (the Commissioner) have different responsibilities in regulating aged care.

It may sometimes be unclear exactly what role each plays role in ensuring the quality of care and services delivered in aged care. Continue reading »

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Providing feedback to the Aged Care Complaints Scheme

 For consumers, For providers  8 Responses »
Apr 302012
 

The Scheme is interested in receiving your feedback about how we are delivering our service. Your feedback is a critical part of our ongoing improvements to the Scheme and helps us to assess what we are doing well and what we can do better. There are a number of ways to tell us what you think. Continue reading »

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