New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
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You might have already received a unique link via email to a survey that the Department of Health and Ageing (the department) is conducting. The department has commissioned Roy Morgan Research to learn more about what people know and think about aged care complaints.
To get a broad range of perspectives, surveys will be sent to a random selection of residential and community care service managers, care staff, care recipients and their family and friends, peak body organisations and stakeholders. Continue reading »