We have previously shared with you that new resources have been developed for the Aged Care Complaints Scheme. These resources were developed in consultation with industry and consumer groups.
These groups helped us develop a useful feature of our new ‘Do you have a concern?’ poster. On the poster you will notice a white box on the lower left hand side. This allows approved providers to write the name of a local contact at their service who is the person to talk to if a resident (or their family and friends) has a concern. Continue reading »
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