Now you can. Using the improved online complaints form, you can now submit an online complaint openly, confidentially or anonymously. Furthermore, provided you have given us a contact number, we will respond to you within 24 to 48 hours of receiving your form. The online complaints form is for anyone to raise a concern with the Aged Care Complaints Scheme (the Scheme)
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The Aged Care Complaints Scheme (the Scheme) will be closed on Friday, March 29 (Good Friday) and will re-open on Tuesday, 2 April 2013. You can still lodge an online complaint over this period; however we cannot respond until the Scheme re-opens. For urgent matters, please call the Scheme on 1800 550 552. We will continue
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The Australian Government released two strategies in late 2012: the National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy, and the National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds (the Strategy). Both strategies will guide the Aged Care Complaints Scheme (the Scheme) in communicating
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Australian studies have found that some older lesbians are discriminated against in aged care settings and can find it difficult to access sensitive and appropriate aged care information and services. The Aged Care Complaints Scheme (the Scheme) handles complaints covered by the Aged Care Act (1997), including discrimination experienced by lesbian, gay, bisexual, trans* and
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The Department of Health and Ageing (DoHA) launched the National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy (the Strategy) on 20 December 2012. The Strategy will guide the Australian Government’s support for the aged care sector to deliver care that is sensitive to and inclusive of the needs of LGBTI
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Whether you are concerned about your own or someone else’s care and services, you may reach a faster and sustainable resolution by working with the service provider. This two part post explains the different ways you can work though concerns with a service provider and how the Aged Care Complaints Scheme (the Scheme) can help.
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In the first part of this post we discussed the benefits of sharing concerns directly with your service provider. However, sometimes trying to resolve your complaint this way doesn’t work out. When this happens, we can help.
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Anyone! The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise a concern about the quality of care and services provided to people receiving Australian Government subsidised aged care. Any person can make a complaint, including: the care recipient who experienced a problem partners, family members and friends of the
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This post aims to help clarify what concerns the Aged Care Complaints Scheme (the Scheme) can and can’t assist with. Anyone can raise a concern with the Scheme. What we can do When you first contact the Scheme we will gather as much information as possible about your concern. This will help us to understand
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If you have a concern or complaint that you have not been able to resolve by talking with your service provider, you can contact the Aged Care Complaints Scheme (the Scheme). When you contact us, we’ll let you know if your complaint falls within the range of issues that we can examine. If it does,
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