To raise a concern with the Aged Care Complaints Scheme (the Scheme) please refer to the Raise a concern page.
Contact us about this website
You can contact the Department of Health and Ageing regarding this website via:
Mail:Aged Care Complaints Scheme Stakeholder Relations Section MDP 451 Department of Health and Ageing GPO Box 9848 Canberra ACT 2601
Have you lodged a complaint with the Scheme? Tell us how we did
We encourage you to complete our customer satisfaction survey after your complaint has been finalised. You will receive this survey via post at the end of the process. Please complete the survey and send it back to us in the enclosed pre-paid envelope.
We encourage you to submit your feedback online.
The survey is completely confidential. You don’t have to tell us your name or identify the complaint that we addressed.
It is really important that we hear about your experience with the Scheme. This is one of the ways we understand how you rate the service you received from us. The feedback we collect is a critical part of our ongoing improvements to the Scheme and helps us to assess what we are doing well and where there are opportunities to make improvements.
If you have not lodged a complaint, you can still provide feedback about the Scheme by contacting us or posting a comment on a post on this website.