Aged Care Complaints Scheme poster highlights focus on local resolution of concerns

 For consumers, For providers  2 Responses »
Dec 012011
 

We have previously shared with you that new resources have been developed for the Aged Care Complaints Scheme. These resources were developed in consultation with industry and consumer groups.

These groups helped us develop a useful feature of our new ‘Do you have a concern?’ poster. On the poster you will notice a white box on the lower left hand side. This allows approved providers to write the name of a local contact at their service who is the person to talk to if a resident (or their family and friends) has a concern.  Continue reading »

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Report on missing residents released

 For providers  No Responses »
Nov 242011
 

We have recently developed a ‘What can we learn?’ report about residents who go missing from Australian Government funded aged care facilities. It’s now available in the Industry toolkit.

The ‘What can we learn?’ report is based on analysis of missing resident reports made to the Scheme between 1 January 2009 and 30 June 2010. Continue reading »

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New Aged Care Complaints Scheme stakeholder kits have been delivered

 For consumers, For providers  2 Responses »
Oct 262011
 

We’ve recently distributed stakeholder kits about the new Aged Care Complaints Scheme (the Scheme) to approved providers, peak bodies, and residential and community care service providers.

The kit contains each of our new resources that are now available to order.

The new resources were produced to help assist you to implement the new Scheme. Continue reading »

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Compulsory reporting part three: reporting missing residents

 For providers  No Responses »
Oct 202011
 

Welcome to part three of our three part guide to compulsory reporting. In this part, we explain approved provider obligations for reporting unexplained absences of care recipients.

Please read part one for information about compulsory reporting of assaults and part two for information about discretion not to report assaults. Continue reading »

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Compulsory reporting part two: discretion not to report assaults

 For providers  No Responses »
Oct 202011
 

Welcome to part two of our three part guide to compulsory reporting. In this part, we explain the circumstances where approved providers may exercise their discretion not to report assaults.

Please read part one for information about compulsory reporting of assaults and part three for information about compulsory reporting of missing residents. Continue reading »

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Compulsory reporting part one: reportable assaults

 For providers  3 Responses »
Oct 202011
 

Welcome to our three part guide to compulsory reporting.

In part one, we explain the approved provider obligations for reporting alleged assaults. Please read part two for information about the discretion not to report assaults in certain circumstances and part three for information about compulsory reporting of missing residents.

Compulsory reporting is an important responsibility all approved providers of residential aged care must be aware of. We hope this three part guide sheds some light on the subject and helps approved providers to fulfill their obligations. Continue reading »

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Aged Care Complaints Scheme: complaint resolution toolkit now available

 For providers  2 Responses »
Oct 182011
 

We’re pleased to announce that a new complaint resolution toolkit is now available.

The toolkit was developed as a result of discussions with the aged care industry which requested resources to be located centrally.

Continue reading »

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First Aged Care Complaints Scheme industry alerts released

 For providers  2 Responses »
Oct 142011
 

We recently published the first in a series of industry feedback alerts for Australian Government subsidised aged care providers. The first two alerts are about call bells and smoking in facilities. Continue reading »

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Veterans’ Health Week: 24-30 October 2011

 For consumers  2 Responses »
Sep 272011
 

We are pleased to let our readers know about Veterans’ Health Week, run by the Department of Veterans’ Affairs.

What does Veterans’ Health Week involve?

Veterans’ Health Week, from Monday 24 to Sunday 30 October 2011, is a fun opportunity for veterans, war widows, widowers, family members and the broader community to celebrate the strengths of the veteran community. This year’s focus is on mental wellness— encouraging members of the veteran community to think about their health and wellbeing, and discover tips for making positive lifestyle changes, to live a healthier, happier, and stronger life.

Continue reading »

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New booklets, brochures, fact sheets and posters about the Aged Care Complaints Scheme are now available

 For consumers, For providers  12 Responses »
Sep 272011
 

New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
Continue reading »

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