Anyone! The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise a concern about the quality of care and services provided to people receiving Australian Government subsidised aged care. Any person can make a complaint, including: the care recipient who experienced a problem partners, family members and friends of the
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What concerns can the Aged Care Complaints Scheme examine? This post aims to help clarify what concerns the Aged Care Complaints Scheme (the Scheme) can and can’t assist with. Anyone can raise a concern with the Scheme. What we can do When you first contact the Scheme we will gather as much information as possible
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If you have a concern or complaint that you have not been able to resolve by talking with your service provider, you can contact the Aged Care Complaints Scheme (the Scheme). When you contact us, we’ll let you know if your complaint falls within the range of issues that we can examine. If it does,
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When you first contact us, one of our Complaints Resolution officers will assess your concerns to make sure they are addressed in the best way. Whether you contact us over the phone, through a letter or by using the online complaint form, we will promptly contact you and acknowledge your complaint. In raising a complaint,
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It’s ok to make a complaint Raising concerns you have about the quality of care you or someone you know is receiving isn’t ‘being difficult’. It’s a normal part of service delivery. Raising concerns can provide an opportunity for aged care services to become aware of issues, find solutions and improve their service. The majority
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The Aged Care Complaints Scheme (the Scheme) will close on Monday, December 24 (Christmas Eve) at 3pm and will re-open on Wednesday, 2 January 2013. You can still lodge an online complaint over this period, however we cannot respond until the Scheme recommences services. For urgent matters, please call the Scheme on 1800 550 552.
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It can be challenging to make a decision about the use or non-use of restraint in your service. To assist you in this decision-making process the Department of Health and Ageing has updated its Decision Making Tool: Supporting a Restraint Free Environment resource. One version of this toolkit targets the residential aged care environment while
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The Report on the Operations of the Aged Care Act 1997 (ROACA) presents a useful snapshot of facts and figures on aged care activities in Australia for the 2011-12 financial year. It is tabled annually by the Minister for Mental Health and Ageing under the Aged Care Act 1997. ROACA includes a wide range of
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Older people who need significant support to stay at home, along with those who live in residential aged care, are particularly vulnerable to developing depression and anxiety. This is driven by factors such as the presence of chronic health conditions, grief, isolation and the adjustments associated with big life changes such as moving into residential
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Australians who rely heavily on the support of carers as they get older face a significantly increased risk of experiencing depression or anxiety. Poor health, grief, isolation and big life changes are some of the factors behind the increased risk. Recent research by the National Ageing Research Institute shows almost 35 per cent of older
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