This video aims to inform care recipients and their families, friends and representatives about the importance of raising any concerns they may have about aged care services. It encourages people to try to resolve any concerns with their service provider first, where possible, and discusses other options for resolving concerns.
New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
We’ve made a number of presentations available for you to view and download from the Department of Health and Ageing website. These were presented to our stakeholders at various conferences and events over the past few months. They cover a range of topics such as our reforms progress, advocacy and compliance.
An aged care advocate can help you by listening to your concerns, providing information and speaking up for you, if you want them to. They will always seek your permission before taking action. Advocacy services are free, confidential and independent.
An aged care advocate can:
- support you in making decisions that affect your quality of life
- provide you with information and advice about your rights and responsibilities, and discuss options for taking action
- support you when you raise an issue with your approved aged care provider or the Aged Care Complaints Scheme
- support you at any stage throughout a complaints process.