Our website will be changing in 2016. Our new website as the Aged Care Complaints Commissioner will be launched in January 2016.
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The Aged Care Complaints Scheme will be attending the Better Practice Conference in Brisbane this month and we welcome the opportunity to speak with you.
A Complaint Spotlight uses a synthesised Aged Care Complaints Scheme complaint on a specific topic (in this case, respite) to explore the issue from various viewpoints such as the service provider and the consumer. Its purpose is to examine the intersections and variations in management approach including identifying factors that contributed to the complaint being raised, lessons learned and possible considerations to improve process and outcomes.
The Aged Care Complaints Scheme Dialogue Forum (the Forum) has collaborated to jointly author this piece. Forum members are from the Department of Social Services and the aged care sector (representing consumers, providers, unions and professionals).
The Aged Care Complaints Scheme is holding a stand at Seniors’ Week Expo 2015, in Canberra on Tuesday 17 March 2015.
The Aged Care Complaints Scheme is hosting a display stand at the Royal Canberra Show, in the COTA ACT Seniors’ Lounge – please drop in for a chat with our friendly staff.
THIS EVENT HAS BEEN POSTPONED UNTIL FURTHER NOTICE BY THE ORGANISER