The number of people in Australia entering aged care with special and diverse needs is on the rise. In 2012, the Australian Government released national aged care strategies for people from Culturally and Linguistically Diverse (CALD) and Lesbian, Gay, Bisexual, Transgender, and Intersex (LGBTI) backgrounds. These strategies aim to ensure the delivery of aged care services, including the handling of complaints, is appropriate and inclusive of the needs of these groups.
Steve Power is a Social Isolation Project Manager with the Victorian aged care provider, Benetas.
Steve also leads the Older Persons Social Inclusion Taskforce (OPSIT) that looks at national initiatives that have been successful in overcoming social isolation in older people. Launched in February 2012, OPSIT is made up of representatives from across Australia who are passionate about social inclusion for older people.
Here, Steve shares some of his insights into the concerns and needs of socially isolated aged care recipients and makes suggestions for how service providers can make their complaint processes more accessible. Continue reading »