Since 2010, we have been implementing work guided by a four-year reform program to strengthen complaints handling and build a responsive and customer focused aged care complaints system. An important part of the reforms started from 1 September 2011, when the new complaints management framework took effect.

Today, we were awarded two Department of Health and Ageing Australia Day awards for our work in implementing these important reforms.

Australia Day awards are given to individuals or teams who make a significant and positive difference to Australians; for more information, please go to the National Australia Day Council website. Continue reading »