Understanding the roles of the Scheme, the Accreditation Agency and the Commissioner

 For providers  No Responses »
Sep 102012
 

Aged care quality and complaints for Australian Government funded aged care is handled by three independent organisations. The Aged Care Complaints Scheme (the Scheme), the Aged Care Standards and Accreditation Agency Ltd (the Accreditation Agency), and the Aged Care Commissioner (the Commissioner) have different responsibilities in regulating aged care.

It may sometimes be unclear exactly what role each plays role in ensuring the quality of care and services delivered in aged care. Continue reading »

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New Aged Care Complaints Scheme presentations

 For consumers, For providers  5 Responses »
Aug 242011
 

We’ve made a number of presentations available for you to view and download from the Department of Health and Ageing website. These were presented to our stakeholders at various conferences and events over the past few months. They cover a range of topics such as our reforms progress, advocacy and compliance. Continue reading »

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