Now you can. Using the improved online complaints form, you can now submit an online complaint openly, confidentially or anonymously.
Furthermore, provided you have given us a contact number, we will respond to you within 24 to 48 hours of receiving your form.
The online complaints form is for anyone to raise a concern with the Aged Care Complaints Scheme (the Scheme) about the care or services provided to people receiving Australian Government subsidised aged care services. Our earlier post describes concerns we can and cannot assist with.
The following are some answers to common questions about lodging an online complaint.