Prefer to lodge a complaint online?

 For consumers  1 Response »
Apr 032013
 

Now you can. Using the improved online complaints form, you can now submit an online complaint openly, confidentially or anonymously.

Furthermore, provided you have given us a contact number, we will respond to you within 24 to 48 hours of receiving your form.

The online complaints form is for anyone to raise a concern with the Aged Care Complaints Scheme (the Scheme) about the care or services provided to people receiving Australian Government subsidised aged care services. Our earlier post describes concerns we can and cannot assist with.

The following are some answers to common questions about lodging an online complaint.

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Easter shutdown

 For consumers, For providers  No Responses »
Mar 212013
 

The Aged Care Complaints Scheme (the Scheme) will be closed on Friday, March 29 (Good Friday) and will re-open on Tuesday, 2 April 2013.

You can still lodge an online complaint over this period; however we cannot respond until the Scheme re-opens.

For urgent matters, please call the Scheme on 1800 550 552.

We will continue to monitor calls and will respond to any urgent matters during the shutdown.

 

 

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Lodging anonymous complaints with the Aged Care Complaints Scheme

 For consumers  No Responses »
Jun 242011
 

From time to time, we get questions about whether someone who lodges a complaint can remain anonymous or not. Some people may be afraid that the aged care provider might treat them or a loved one badly in response to a complaint, so sometimes wonder if it would be better to remain anonymous. Continue reading »

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