The Scheme will close on Friday, December 23 at 5pm EDST and will re-open on 3 January 2012 at 9am EDST.

If you have an urgent issue or concern, please call the Scheme’s free call number, 1800 550 552 and follow the instructions provided.

We will monitor calls regularly during the shut down period and respond to critical complaints. The Scheme may also come back on-line in the event of a significant emergency.

You can still make a complaint online. However, we cannot respond to online complaints until the Scheme recommences services.