Industry feedback alert – basic home fire safety

 For providers  No Responses »
Feb 012013
 

The Office of Aged Care Quality and Compliance has issued an Industry feedback alert on basic home fire safety for Australian Government subsidised providers of home care services.

The alert has been issued to make home care services in all jurisdictions aware of findings made by the Victorian Coroner and Deputy State Coroner. The findings relate to two separate inquests into fire fatalities in care recipients’ homes.

Industry feedback alerts outline an issue, trend or risk we have identified through an analysis of our data and other sources. They provide suggestions of areas that you may wish to review within your service. Alerts are not advice or directions.

You can read the Industry feedback alert on basic home fire safety by clicking here.

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Video about complaints for aged care staff

 For providers  9 Responses »
Jul 182012
 

This video was made especially for staff working in aged care.

It discusses the value of complaints and provides some useful tips on how concerns can be managed within an aged care service. It also provides guidance on how staff can support care recipients and their representatives to raise their concerns. The video outlines key information about the Aged Care Complaints Scheme and how it can help if needed.  Continue reading »

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Aged Care Complaints Scheme to cover Commonwealth HACC Complaints from 1 July

 For providers  1 Response »
Jun 292012
 

From 1 July 2012, the Commonwealth will directly fund basic community care services in all states and territories, except Western Australia and Victoria. This covers people aged 65 and over and Aboriginal and Torres Strait Islander people aged 50 and over.

All HACC service providers should continue to work directly with people who raise concern because this can achieve a fast and sustainable resolution.

Under the new funding arrangement people may also contact the Aged Care Complaints Scheme (the Scheme) if they have a concern about a Commonwealth HACC service. The Scheme will encourage people to raise their concerns with the service provider in the first instance, unless a service recipient’s health or safety is at risk. Continue reading »

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You can contact the Aged Care Complaints Scheme for HACC complaints from 1 July

 For consumers  No Responses »
Jun 292012
 

Do you or someone you know receive Commonwealth HACC services? If you are not sure if the service you are receiving at home is a HACC service, some of the services funded through the Commonwealth HACC Program include:

  • nursing care, personal care, respite care and allied health care
  • meals and other food services
  • domestic assistance and transport
  • home modification and maintenance
  • counselling, support, information and advocacy. Continue reading »
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