New Complaints Principles will take effect from 1 September 2011

 For consumers, For providers  2 Responses »
Aug 262011
 

The Complaints Principles 2011 (the Principles) for the Aged Care Complaints Scheme (the Scheme) have been signed into legislation and take effect from 1 September 2011 to replace the Investigation Principles 2007.

The new Principles enable a significant shift from the ‘breach / no breach’ approach, to a more collaborative, flexible, proportionate and resolution-focused approach. Continue reading »

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 Posted by doha at 10:41 am  Tagged with: , , , ,

Name change for the ‘CIS’ – we are now the Aged Care Complaints Scheme

 For consumers, For providers  2 Responses »
Jun 092011
 

Starting in 2011-12, the word ‘Investigation’ will be removed from our name ‘Complaints Investigation Scheme’.

We will be known as the ‘Aged Care Complaints Scheme’. The acronym ‘CIS’ will also no longer be used. The shortened version of our name will be ‘the Scheme’. Continue reading »

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 Posted by DoHA at 4:44 am  Tagged with: , , ,
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