We have translated our brochure and poster into the 17 languages other than English that older Australians are most likely to speak: Italian, Greek, Chinese, Polish, German, Croatian, Vietnamese, Russian, Arabic, Dutch, Serbian, Maltese, Macedonian, Spanish, Hungarian, Tagalog, and Turkish. 
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We have previously shared with you that new resources have been developed for the Aged Care Complaints Scheme. These resources were developed in consultation with industry and consumer groups.
These groups helped us develop a useful feature of our new ‘Do you have a concern?’ poster. On the poster you will notice a white box on the lower left hand side. This allows approved providers to write the name of a local contact at their service who is the person to talk to if a resident (or their family and friends) has a concern. Continue reading »
We’ve recently distributed stakeholder kits about the new Aged Care Complaints Scheme (the Scheme) to approved providers, peak bodies, and residential and community care service providers.
The kit contains each of our new resources that are now available to order.
The new resources were produced to help assist you to implement the new Scheme. Continue reading »
New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
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We’re busy updating our printed materials. New resources will be available later this year and will include: