New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
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The Complaints Principles 2011 (the Principles) for the Aged Care Complaints Scheme (the Scheme) have been signed into legislation and take effect from 1 September 2011 to replace the Investigation Principles 2007.
The new Principles enable a significant shift from the ‘breach / no breach’ approach, to a more collaborative, flexible, proportionate and resolution-focused approach. Continue reading »
We’re busy updating our printed materials. New resources will be available later this year and will include: