The Scheme is interested in receiving your feedback about how we are delivering our service. Your feedback is a critical part of our ongoing improvements to the Scheme and helps us to assess what we are doing well and what we can do better. There are a number of ways to tell us what you think.
You might have already received a unique link via email to a survey that the Department of Health and Ageing (the department) is conducting. The department has commissioned Roy Morgan Research to learn more about what people know and think about aged care complaints.
To get a broad range of perspectives, surveys will be sent to a random selection of residential and community care service managers, care staff, care recipients and their family and friends, peak body organisations and stakeholders.