Learn how you can support a restraint free environment

 For providers  1 Response »
Dec 122012
 

This image depicts the cover of the publication "Decision Making Tool: Supporting a Restraint Free Environment"It can be challenging to make a decision about the use or non-use of restraint in your service.

To assist you in this decision-making process the Department of Health and Ageing has updated its Decision Making Tool: Supporting a Restraint Free Environment resource. One version of this toolkit targets the residential aged care environment while another focuses on the community care environment.

Each toolkit contains:

  • a Supporting a Restraint Free Environment handbook
  • Making a Decision flowcharts to assist staff with care planning
  • a checklist to assist care workers in early identification of behaviour issues
  • fact sheets to help relatives, friends and carers.

These toolkits are available for order and in a print ready format on the department’s website.

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Depression and anxiety – a guest post for aged care workers from beyondblue

 For providers  No Responses »
Dec 042012
 

Older people who need significant support to stay at home, along with those who live in residential aged care, are particularly vulnerable to developing depression and anxiety.

This is driven by factors such as the presence of chronic health conditions, grief, isolation and the adjustments associated with big life changes such as moving into residential aged care.

Recent research by the National Ageing Research Institute shows almost 35 per cent of older people in residential care will experience depression. Similarly, around 30 per cent of older people living in the community, who need significant assistance to remain at home, will also experience depression.

Continue reading »

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Caring for someone with depression or anxiety – a guest post from beyondblue

 For consumers  No Responses »
Dec 042012
 

Australians who rely heavily on the support of carers as they get older face a significantly increased risk of experiencing depression or anxiety.

Poor health, grief, isolation and big life changes are some of the factors behind the increased risk.

Recent research by the National Ageing Research Institute shows almost 35 per cent of older people in residential care will experience depression. Similarly, around 30 per cent of older people living in the community, who need significant assistance to remain at home, will also experience depression.

Continue reading »

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Providing feedback to the Aged Care Complaints Scheme

 For consumers, For providers  8 Responses »
Apr 302012
 

The Scheme is interested in receiving your feedback about how we are delivering our service. Your feedback is a critical part of our ongoing improvements to the Scheme and helps us to assess what we are doing well and what we can do better. There are a number of ways to tell us what you think. Continue reading »

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Aged Care Complaints Scheme translated materials are now available

 For consumers, For providers  4 Responses »
Jan 092012
 

We have translated our brochure and poster into the 17 languages other than English that older Australians are most likely to speak: Italian, Greek, Chinese, Polish, German, Croatian, Vietnamese, Russian, Arabic, Dutch, Serbian, Maltese, Macedonian, Spanish, Hungarian, Tagalog, and Turkish.  Continue reading »

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Aged Care Complaints Scheme poster highlights focus on local resolution of concerns

 For consumers, For providers  2 Responses »
Dec 012011
 

We have previously shared with you that new resources have been developed for the Aged Care Complaints Scheme. These resources were developed in consultation with industry and consumer groups.

These groups helped us develop a useful feature of our new ‘Do you have a concern?’ poster. On the poster you will notice a white box on the lower left hand side. This allows approved providers to write the name of a local contact at their service who is the person to talk to if a resident (or their family and friends) has a concern.  Continue reading »

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New Aged Care Complaints Scheme stakeholder kits have been delivered

 For consumers, For providers  2 Responses »
Oct 262011
 

We’ve recently distributed stakeholder kits about the new Aged Care Complaints Scheme (the Scheme) to approved providers, peak bodies, and residential and community care service providers.

The kit contains each of our new resources that are now available to order.

The new resources were produced to help assist you to implement the new Scheme. Continue reading »

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New booklets, brochures, fact sheets and posters about the Aged Care Complaints Scheme are now available

 For consumers, For providers  12 Responses »
Sep 272011
 

New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
Continue reading »

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New Complaints Principles will take effect from 1 September 2011

 For consumers, For providers  2 Responses »
Aug 262011
 

The Complaints Principles 2011 (the Principles) for the Aged Care Complaints Scheme (the Scheme) have been signed into legislation and take effect from 1 September 2011 to replace the Investigation Principles 2007.

The new Principles enable a significant shift from the ‘breach / no breach’ approach, to a more collaborative, flexible, proportionate and resolution-focused approach. Continue reading »

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