Providing feedback to the Aged Care Complaints Scheme

 For consumers, For providers  No Responses »
Apr 302012
 

The Scheme is interested in receiving your feedback about how we are delivering our service. Your feedback is a critical part of our ongoing improvements to the Scheme and helps us to assess what we are doing well and what we can do better. There are a number of ways to tell us what you think. Continue reading »

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 Posted by doha at 11:39 am  Tagged with: , , ,

How can an aged care advocate help you?

 For consumers  4 Responses »
Jul 142011
 

An aged care advocate can help you by listening to your concerns, providing information and speaking up for you, if you want them to. They will always seek your permission before taking action. Advocacy services are free, confidential and independent.

An aged care advocate can:

  • support you in making decisions that affect your quality of life
  • provide you with information and advice about your rights and responsibilities, and discuss options for taking action
  • support you when you raise an issue with your approved aged care provider or the Aged Care Complaints Scheme
  • support you at any stage throughout a complaints process. Continue reading »
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Progress on the reforms to the Aged Care Complaints Scheme

 For consumers, For providers  No Responses »
Jun 152011
 

We have been progressively implementing reforms to the Aged Care Complaints Scheme since July 2010.

In February 2011, we released a discussion paper on the proposed complaints management framework to facilitate feedback from consumers, aged care providers and other stakeholders. The new framework and approach to risk assessment is a major component of the reforms. It expands the options available to resolve concerns, encourages complainants to resolve concerns with approved providers in the first instance, and assesses each complaint’s level of risk to the care recipient to ensure appropriate escalation. Continue reading »

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