We’ve recently distributed stakeholder kits about the new Aged Care Complaints Scheme (the Scheme) to approved providers, peak bodies, and residential and community care service providers.
The kit contains each of our new resources that are now available to order.
The new resources were produced to help assist you to implement the new Scheme. Continue reading »
New publications about the reforms to the Scheme are now available. These publications will help you understand how the Scheme works and how it can assist you or someone you know with any concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.
Continue reading »
We’ve made a number of presentations available for you to view and download from the Department of Health and Ageing website. These were presented to our stakeholders at various conferences and events over the past few months. They cover a range of topics such as our reforms progress, advocacy and compliance. Continue reading »
During May and June, we consulted with stakeholders and the community on a draft of a revised service charter for the Aged Care Complaints Scheme. Thank you to everyone who provided feedback.
Because of feedback we received, we have made a number of substantial improvements to strengthen the Charter. Continue reading »
The Aged Care Complaints Scheme’s service charter is being reviewed, and a revised version called ‘Our Service Commitment’ will be available in 2011-12.
‘Our Service Commitment’ is a key document. It enables aged care recipients, their families and representatives, aged care providers and others who deal with us, to be clear about:
We’d greatly appreciate your feedback on the proposed new charter by Friday 17 June. Continue reading »