Welcome to the blog for the Aged Care Complaints Scheme.
Through this blog, we aim to:
- keep aged care consumers, providers and stakeholders up to date on our progress implementing reforms to the Scheme
- provide easy-to-understand information about the complaints process
- address topics of interest for care recipients, families, representatives, aged care providers and staff.
This blog will also be an important channel for us to hear from you about what we can do to improve our service and the information we provide. We welcome your comments on various posts.
We encourage you to go to our FAQs page, where we will provide answers to many of the questions we receive. If you have a question, please leave a comment on the FAQs page or send us an email.
The reforms to the Aged Care Complaints Scheme are part of the Australian Government’s broader national health reform agenda, which will deliver better health outcomes for Australians. Register on www.yourhealth.gov.au to receive regular updates on the implementation of national health reform.